Terms of Service
Welcome to Superior Hearth, Spas & Leisure. These Terms of Service (“Terms”) govern your use of the Superior Hearth, Spas & Leisure website, communications, and related services. By accessing our website, submitting a form, scheduling service, requesting information, or otherwise using our services, you agree to these terms.
1. About Superior Hearth, Spas & Leisure
Superior Hearth, Spas & Leisure (“Superior,” “Superior Hearth,” “we,” “us,” or “our”) provides hearth, spa, sauna, outdoor living, and related products and services to homeowners and customers throughout Connecticut and surrounding areas.
Our website is provided for general informational purposes and to help customers learn about products, request information, contact our team, and schedule or inquire about services.
2. Website Information
We make reasonable efforts to ensure that information presented on our website is accurate and current. However, product descriptions, specifications, images, pricing, availability, promotions, financing information, and other website content may change without notice.
Product images and descriptions are provided for illustrative and informational purposes. Actual colors, finishes, features, dimensions, and specifications may vary by manufacturer or model.
Nothing displayed on this website constitutes a binding offer to sell a product or provide a service unless expressly stated otherwise.
3. Product Availability and Pricing
Products and services are subject to availability. Prices, promotions, discounts, rebates, manufacturer incentives, and financing programs may change or expire without notice.
Errors in pricing, product descriptions, availability, or other information may occasionally occur. We reserve the right to correct errors and update information at any time, including after an inquiry or request has been submitted.
Final pricing, product specifications, installation requirements, service charges, delivery charges, taxes, and other applicable costs will be determined through the applicable sales, quote, service, or purchase process.
4. Quotes, Appointments, Service, and Installation
Submitting an online request, scheduling request, service request, or contact form does not guarantee an appointment date, product availability, service availability, or quoted price.
Appointments may be subject to confirmation by Superior Hearth, Spas & Leisure.
Quotes and estimates may be subject to additional terms, expiration dates, site conditions, product availability, labor requirements, permitting requirements, manufacturer requirements, and other conditions disclosed at the time of the quote or sale.
Certain products and services may require professional installation, permits, inspections, utility connections, site preparation, or work performed by third parties. Customers are responsible for complying with requirements communicated as part of their specific purchase or project.
5. Manufacturer Warranties
Many products sold by Superior Hearth, Spas & Leisure are manufactured by third parties and may be covered by manufacturer warranties.
Applicable warranty coverage, exclusions, registration requirements, and claim procedures are governed by the manufacturer’s warranty terms. Additional terms may apply to labor, installation, service, and other work performed by Superior Hearth, Spas & Leisure.
6. SMS/Text Messaging Terms
Superior Hearth, Spas & Leisure Customer Messaging Program
When you provide your mobile telephone number and consent to receive text messages from Superior Hearth, Spas & Leisure, we may communicate with you by SMS or other text messaging services.
Messages may include communications related to:
- Appointment and service confirmations
- Appointment reminders
- Technician arrival or scheduling updates
- Service and repair updates
- Estimates and quotes
- Orders, deliveries, and installations
- Invoices and payment-related communications
- Responses to customer questions or support requests
- Other communications related to your relationship with Superior Hearth, Spas & Leisure
Where you have separately provided the appropriate consent, we may also send promotional or marketing messages regarding products, services, events, offers, or promotions.
Message frequency varies based on your interactions with us and the services you request. Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Opting Out
You may opt out of text messages at any time by replying STOP to a message from Superior Hearth, Spas & Leisure.
After you submit an opt-out request, you may receive a final confirmation message indicating that you have been unsubscribed. You will no longer receive messages covered by that opt-out unless you subsequently provide consent to receive them again.
Opting out of text messaging does not prevent us from communicating with you through other methods where permitted, such as telephone or email.
Help and Support
For assistance with text messaging, reply HELP to a message or contact Superior Hearth, Spas & Leisure:
Phone: (860) 620-6487
Email: SHSLweb@superiornetwork.com
Wireless carriers are not responsible for delayed or undelivered messages. Message delivery is subject to the availability and operation of your wireless carrier and network.
7. Email Communications
If you subscribe to marketing emails or otherwise consent to receive promotional email communications from us, we may send information about products, services, promotions, events, and company news.
You may unsubscribe from marketing emails using the unsubscribe link included in those communications. Transactional, service-related, or other non-marketing communications may still be sent when appropriate.
8. Privacy
Your privacy is important to us. Information submitted through our website or provided while interacting with Superior Hearth, Spas & Leisure is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information.
9. Website Forms and Customer Information
When submitting information through our website, you agree to provide information that is accurate and that you are authorized to provide.
Information submitted through contact forms, appointment requests, quote requests, service requests, product inquiries, or similar features may be used to respond to your request and administer our relationship with you in accordance with our Privacy Policy.
10. Acceptable Use
You agree not to misuse this website or attempt to interfere with its operation, security, or availability.
You may not use the website to submit fraudulent requests, impersonate another person, transmit malicious software, attempt unauthorized access to our systems, or engage in unlawful activity.
11. Intellectual Property
Unless otherwise indicated, website content created by or for Superior Hearth, Spas & Leisure, including text, graphics, logos, photographs, videos, layouts, and other materials, is owned by or licensed to Superior Hearth, Spas & Leisure or its affiliates and is protected by applicable intellectual property laws.
Manufacturer names, product names, logos, trademarks, photographs, and other materials may be owned by their respective manufacturers or other third parties.
Website content may not be copied, reproduced, distributed, modified, or commercially exploited without appropriate authorization.
12. Third-Party Websites and Services
Our website may contain links to manufacturer websites, financing providers, social media platforms, payment services, scheduling systems, or other third-party websites and services.
Superior Hearth, Spas & Leisure does not control these third-party services and is not responsible for their content, availability, security, or privacy practices. Your use of third-party services may be governed by separate terms and privacy policies.
13. Disclaimer
The website and its content are provided on an “as available” basis for general informational purposes.
To the extent permitted by applicable law, Superior Hearth, Spas & Leisure makes no guarantee that the website will always be available, uninterrupted, error-free, or free from harmful components.
Product-specific safety, installation, operation, maintenance, and warranty instructions provided by manufacturers should always be followed.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Superior Hearth, Spas & Leisure and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from your use of, or inability to use, this website.
Nothing in these Terms is intended to limit any rights or remedies that cannot legally be limited under applicable law.
15. Changes to These Terms
We may revise these Terms periodically to reflect changes to our website, services, communication practices, legal requirements, or business operations.
When changes are made, the updated Terms will be posted on this page and the effective date above may be revised. Your continued use of the website following an update is subject to the then-current Terms.
16. Governing Law
These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles, except where applicable law requires otherwise.
17. Contact Us
Questions regarding these Terms may be directed to:
Superior Hearth, Spas & Leisure
1457 Meriden-Waterbury Road
Milldale (Southington), CT 06467
Phone: (860) 620-5555
Parts & Service: (860) 620-6487
Email: SHSLweb@superiornetwork.com